*Once your package reaches the postal carrier it's their responsibility. First class shipping does not include insurance. To insure that you are covered for
loss/damage please purchase insurance at an additional cost. If you do not request insurance, your item will be shipped without insurance and you assume responsibility. Priority mail only
includes $50 worth of insurance, to insure the full value of your item you must request so, if you do not you assume responsibility for the remaining amount.
*International: first class international does not include tracking or insurance. I will provide the customs number and receipt showing PO acceptance but after it is handed to the PO it is no longer my responsibility. You take on all responsibility for loss or damage when choosing this method. To purchase priority mail international that includes tracking please message me to include on invoice. It does not include insurance. To insure your package please also ask. All customs fees will be paid by the buyer, we will not lower price on form or lie about items, if you sent in fabric and some is returning with items we will note it as returned goods on form and estimate a value.
*If your item says delivered and it is not in your mailbox, contact your neighbors to see if they received by mistake. If not, contact your postal carrier. Items that are damaged or lost (WITHOUT USPS confirmed delivery) will be replaced only if you purchase shipping insurance at an additional cost. If you purchase insurance and your item arrives with damage a refund will only be issued if 1. Pictures are taken of packaging prior to opening. 2. Pictures are taken thoroughly of all damage when opened. 3. Original packaging is kept and submitted for insurance purposes. 4. All photos are clear, not blurry showing exact damage.
I am happy to make any adjustments you'd like free of charge to make you happy! Don't hesitate to contact me, I WANT to hear from you! If you have any issues please message me before leaving any feedback, it's my mission to make you happy.
**Returns: No partial refunds unless I made a mistake but you are happy with the item. If item is returned only the original purchasing price will be refunded; excluding original and return shipping. You have 7 days to return item(s), for any reason, from when original tracking says it was delivered. Tracking is required for returned item(s), and the item(s) must be in the same condition upon arrival only then will a refund be issued. It is recommended that you purchase insurance when returning item(s), if item is returned not in the original condition you will not receive a full refund.
If order is canceled prior to shipment, a 15% (of total price) fee will be charged. No exceptions.
***Sending in Fabric-must be sent with tracking/insurance as I will not be responsible for any loss. If invoice is not paid your scrap will only be returned
to you if return shipping (with tracking and insurance) is paid for. The fabric you send will not be returning in the same condition or length as cutting of patterns and material varies. If you do
not specify exactly how you want me to cut your scrap you leave it to my discretion. Due to the nature of this custom, if item is returned I will only refund for the original purchasing price, this
excludes cost of the sent in fabric.
*Items are handmade. I strive for perfection, but I am human. Variations between items are to be expected.
*Sizing, placement, and patterns vary. Please be as specific as possible or you leave to my discretion.
*If something is not on your invoice, you are not getting it. Contact me with changes or additions.
*I send mockup pictures to show what an item may look like. These don't depict the finished product, slight changes may occur during final sewing.
*By purchasing you agree and hereby release from all liability and hold harmless Wrap & Scraps and any of its employees representing or related to. This liability release is for any and all liability for personal injuries including death and property losses or damage in connection with any handmade item, activity, or accommodation with Wrap & Scraps. Items are for decoration only. By purchasing you hereby further agree to abide by all the rules and regulations that are presented by Wrap & Scraps